General Course and Service Terms (Terms of Service)

1.1 These General Course and Service Terms (“Terms”) apply to all course and lesson contracts concluded between Fleydo English School (“Fleydo” or the “Provider”) and the student's parent/legal representative (the “Parent”) via the fleydo.com website, the course management system or other means of distance communication.

1.2 The Provider's identity and contact details are set out in the Legal Notice at the end of this document.

1.3 Any terms of the Parent that deviate from or supplement these Terms do not become part of the contract unless Fleydo has expressly agreed to them in writing.

1.4 Fleydo's services are directed at consumers; the Parent concludes the contract in their own name as a consumer (§ 13 BGB) and is the debtor of the contractual obligations. The recipient of the educational service is the Student.

• “Parent”: the adult holding custody or legal representation of the Student who concludes the contract in their own name; the Parent is the contracting party.
• “Student”: the person enrolled in the course by the Parent who receives the educational service.
• “Group Course”: the 48-week online language course described in § 4.1, consisting of group lessons and Exam Boost sessions.
• “Exam Boost”: the one-to-one exam preparation sessions included in the Group Course (§ 4.2).
• “Private Lesson Package”: the packages of individual (one-to-one) online English lessons described in § 4.3.
• “Course Management System”: the online platform used by Fleydo for enrolment, scheduling, communication, announcements and invoicing.
• “Order Page”: the page or screen showing, at the time of purchase, the scope, duration, current prices and payment options of the relevant course/package (the package purchase system).
• “Durable Medium”: any medium that allows information to be stored unchanged and reproduced identically for a reasonable period (e.g. email, PDF).

3.1 Course presentations on the website and in the Course Management System are not a binding offer; the order placed by the Parent via the Order Page constitutes a binding offer to conclude the contract.

3.2 The contract is concluded when Fleydo confirms the order by email or via the Course Management System, or when it begins to provide the service.

3.3 Before submitting the order, the Parent can review the entered data and correct input errors. Before completing the purchase, the Parent declares by ticking the consent box that they have read and accept these Terms; the version of the Terms in force at the time of purchase forms an integral part of the contract.

3.4 The contract text is stored by Fleydo. The Parent can view, save and print the Terms on the website before and after the purchase; the order information is provided to the Parent on a durable medium (e.g. email).

3.5 The contract may only be concluded by adults who are the Student's legal representatives. The Parent is responsible for the accuracy and currency of the information provided at registration.

4.1 Group Course

• Duration and intensity: the course runs for 48 weeks; 2 lessons × 45 minutes per week (90 minutes per week in total), approximately 96 lessons over the term.
• Format: lessons take place online; access details are provided via the Course Management System or by email to the Parent/Student.
• Annual plan: the lesson plan is published in the Course Management System; reasonable changes may be made where necessary.
• Holidays: lessons may be scheduled on public and religious holidays. Lessons cancelled for compelling reasons are made up by Fleydo promptly.

4.2 Exam Boost — One-to-One Exam Preparation (included in the Group Course)

• Entitlement: in each course year the Student is entitled to 3 one-to-one sessions for each of 4 exam periods (12 sessions per year in total). Each session lasts 45 minutes.
• Scheduling: sessions are scheduled at the request of the Parent or the Student. The request must be submitted via the Course Management System at least 15 days before the relevant exam date.
• Duty to provide materials and information: Exam Boost sessions are prepared for the specific exam the Student will take. The requester uploads the official school materials (exam scope, requirements) and provides the exam date, topic areas, sample/past questions and assessment criteria. The content of the sessions is determined by the scope of the submitted materials and the lesson plan.
• Missed deadline: if the 15-day application period is not observed, a suitable lesson time cannot be guaranteed; if scheduling is impossible, the entitlement for that exam period lapses.

4.3 Private Lesson Packages (1:1)

• Scope: the content of the package (number of lessons, weekly frequency and expected duration) is stated on the Order Page at the time of purchase. Each lesson lasts 45 minutes.
• Scheduling: lesson days and times are agreed in writing (via the Course Management System, email or message) between Fleydo/the teacher and the Parent/Student and may be changed by mutual agreement.
• Additional lessons: at the Parent's request, the number of lessons in the package may be increased; unless otherwise agreed in writing, additional lessons are invoiced at the unit price in force at the time of purchase, and a written agreement is made on the new schedule.
• Expiry: the package ends automatically upon completion of the lessons it contains.

4.4 Common Provisions

• All lessons take place online (via MS Teams, Zoom or similar platforms).
• The right to participate is personal to the enrolled Student and may not be transferred to third parties.

5.1 Fees: the current fees, discounts and payment options for courses and packages are shown on the Order Page (in the package purchase system) at the time of purchase. The fee shown at the time of purchase is decisive and becomes part of the contract.

5.2 Tax: fees are final amounts. To the extent statutory VAT applies, it is shown separately on the invoice; during periods in which the Provider falls under the small business scheme (§ 19 UStG), no VAT is charged or shown.

5.3 Payment plans: the fee may be paid in advance or in instalments according to the options offered on the Order Page. In the Group Course, invoicing is as a rule every 4 weeks; for Private Lesson Packages, invoicing follows the selected plan (e.g. advance payment or periodic/monthly invoicing).

5.4 Discounts: discounts (e.g. advance payment discount, sibling discount) apply only to the extent, at the rates and under the conditions stated on the Order Page. Unless expressly agreed otherwise in writing, discounts cannot be combined.

5.5 Due date and payment method: invoices are payable within 7 calendar days of receipt, by cashless payment (e.g. SEPA transfer) to the account stated on the invoice.

5.6 Default: upon expiry of the 7-day period the Parent is in default without further reminder (§ 286(2) no. 1 BGB). In the event of default, statutory default interest (for consumers § 288 BGB: base rate + 5 percentage points) and reasonable reminder and processing costs may be claimed.

5.7 Acceleration and right of termination: if 2 consecutive instalments are not paid, Fleydo may declare the remaining claims due and/or terminate the contract for good cause pursuant to § 14.

6.1 Cancellation/rescheduling by Fleydo (all course types)

In the event of teacher illness, technical failure or force majeure, Fleydo informs the Parent/Student without delay and makes up the lesson promptly or proposes a new date. If a make-up is not possible, the fee for the lesson concerned is refunded or credited.

6.2 Student absence in the Group Course

No refund or make-up entitlement arises for group lessons the Student does not attend, whatever the reason. Lesson recordings (to the extent available) may be provided at Fleydo's discretion; access periods may be limited.

6.3 Cancellation/rescheduling of one-to-one lessons (Private Lesson Packages and Exam Boost)

• Timely notice: for cancellation/rescheduling requests notified in writing at least 24 hours before the scheduled lesson, the lesson is made up free of charge.
• Late notice / no-show: for notices given less than 24 hours before the lesson, or non-attendance without notice, the lesson is deemed to have taken place and the fee is not refunded.
• Illness and force majeure: in the event of illness or force majeure, a reasonable make-up opportunity is offered.
• Technical interruptions: for internet or device-related interruptions on the Student's side, disruptions exceeding 10 minutes may be considered for a reasonable make-up.

7.1 Fleydo may change teachers and reasonably adjust lesson times; changes are notified as early as possible.

7.2 If the minimum number of participants in the Group Course is not reached, Fleydo may postpone the course, merge groups or offer a refund.

8.1 The Parent/Student is obliged to provide a stable internet connection and functioning hardware, including microphone and camera, and to have them ready for lessons.

8.2 Participation device: participation in group lessons is possible only with a computer (laptop/desktop); participation by phone or tablet is not permitted. The use of a computer is also recommended for one-to-one lessons.

8.3 The Student is expected to attend lessons punctually, provide a suitable learning environment and meet the camera/microphone requirements within the scope of the teacher's reasonable instructions.

9.1 Lessons are conducted in a respectful and safe learning environment; harassment, discrimination and inappropriate behaviour are prohibited.

9.2 Unauthorised audio/video recording of lessons and sharing of lesson materials with third parties are prohibited without Fleydo's prior written consent.

9.3 In the event of serious or repeated violations, Fleydo may terminate the contract for good cause pursuant to § 14.

10.1 The main lesson materials are determined by Fleydo; supplementary materials may be used where necessary.

10.2 Lesson materials are the property of Fleydo or its licensors. The Student is granted only a limited, non-transferable right of use for personal purposes; commercial use, reproduction, distribution and transfer to third parties are prohibited.

The aim of the lessons is the systematic development of English language skills (listening, speaking, reading and writing). Fleydo provides the service diligently and to a high standard; however, no guarantee is given that a particular language level will be reached or a particular exam result achieved.

14.1 In the event of serious breaches of duty by the Parent or the Student (e.g. repeated payment default, violations of the rules of conduct in § 9, unauthorised recordings or sharing of materials), Fleydo may terminate the contract for good cause. Where possible and reasonable given the nature of the breach, a warning is issued before termination.

14.2 If the course is terminated or closed by Fleydo, advance payments are refunded pro rata for the unused period on the basis of the net amount actually paid. For instalment payments, instalments falling due after the termination date are cancelled and any overpayments are likewise refunded pro rata; discounts granted are taken into account in the calculation.

Events beyond the parties' reasonable control (e.g. natural disasters, war, strikes, widespread infrastructure and communication failures, pandemic measures, official orders) constitute force majeure. For the duration of the effects of force majeure, the parties' performance obligations are suspended; neither party is liable for delays or impediments to performance caused thereby. Fleydo takes reasonable make-up and rescheduling measures; the parties endeavour in good faith to agree on a reasonable make-up plan.

16.1 Fleydo is liable in accordance with the statutory provisions in cases of intent and gross negligence.

16.2 In cases of slight negligence, Fleydo is liable only for the breach of essential contractual obligations (obligations whose fulfilment is indispensable for the proper performance of the contract and on whose fulfilment the Parent may reasonably rely); this liability is limited to the foreseeable damage typical of the contract.

16.3 For injury to life, body or health and in cases of mandatory statutory liability (e.g. under the Product Liability Act), the statutory provisions apply without limitation.

16.4 Indirect damage, lost profit and loss of data are — to the extent legally permissible — excluded from liability.

16.5 Mandatory consumer protection provisions remain unaffected.

17.1 Controller: Fleydo English School (contact details in the Legal Notice). Processing purposes: provision of the educational service, course administration, communication, invoicing and fulfilment of legal obligations.

17.2 Legal bases: performance of the contract (Art. 6(1)(b) GDPR), compliance with legal obligations (Art. 6(1)(c)), legitimate interest (Art. 6(1)(f)) and — in particular for the optional communication channels in § 18 — express consent (Art. 6(1)(a)).

17.3 Storage period: personal data is stored for the duration of the contract and the statutory retention periods; upon expiry it is deleted or anonymised.

17.4 Data subject rights: access, rectification, erasure, restriction of processing, objection and data portability; there is also a right to lodge a complaint with the competent data protection supervisory authority.

17.5 Detailed information is provided in the Privacy Policy published on the website.

18.1 To the extent necessary for course organisation and lessons, Fleydo may set up class groups via services such as WhatsApp/Telegram and share announcements, material information, lesson schedules and similar content via these channels.

18.2 So that teachers and students can communicate directly, participants' email addresses and telephone/WhatsApp numbers may be shared mutually.

18.3 Voluntariness and consent: participation in these channels is voluntary; the processing of personal data in this context is based on express consent (Art. 6(1)(a) GDPR), which may be revoked at any time with effect for the future.

18.4 Alternative channels: those who do not wish to participate continue to receive all course-related information via the Course Management System and/or email.

19.1 Fleydo may amend these Terms to a reasonable extent and for justified reasons (e.g. changes in legislation, changes to the scope of services). Changes affecting ongoing contracts are notified at least 4 weeks before the effective date via the Course Management System and/or by email.

19.2 If the Parent does not object to the change within 14 days of notification, the changes are deemed accepted; in the change notification Fleydo separately points out the right to object, the objection period and the consequence of remaining silent.

19.3 New versions of the Terms apply to new contracts concluded from their effective date.

19.4 Notices between the parties may be given via the Course Management System or by email (durable medium). The Parent notifies changes to their contact details without delay.

20.1 This contract is governed by the law of the Federal Republic of Germany; the UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

20.2 Mandatory consumer protection provisions of the country in which the Parent has their habitual residence remain unaffected.

20.3 The place of jurisdiction is — subject to mandatory statutory jurisdiction rules — Wiesbaden, Germany; for contracts with consumers, mandatory jurisdiction rules at the consumer's place of residence remain unaffected.

Fleydo is not obliged to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) and does not participate in them (§ 36 VSBG). For complaints and requests, please first contact the email address stated in the Legal Notice.

22.1 Language: these Terms may be published in Turkish, German and English as well as in other languages. In the event of differences of interpretation or dispute, the German version is legally binding; versions in other languages are for information only.

22.2 Effectiveness: this document is Version 3.0 and entered into force on 15.07.2026; it applies to contracts concluded from that date. Subject to § 19, existing contracts are governed by the version in force at the time they were concluded.

22.3 Version history:

• Version 3.0 — 15.07.2026: consolidation of the private lesson and group course terms into a single document; update of the withdrawal section (including the withdrawal function under § 356a BGB); update of the consumer dispute resolution section.
• Version 2.0 — July 2026: update of the general service terms.
• Version 1.0: first publication.

If any provision of these Terms is or becomes invalid or unenforceable, the validity of the remaining provisions remains unaffected. The invalid or unenforceable provision is replaced by the valid provision that comes closest to the economic purpose intended by the parties.